FixGuru ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data.
1. Information We Collect
- Information you provide: such as registration details (email, nickname), photos you upload for repair, and feedback you submit.
- Automatically collected information: including device model, operating system, log information, and usage patterns.
- Third-party service information: if you log in via third-party accounts (e.g., Google or Apple ID), we may receive necessary information provided by the third party in accordance with applicable laws.
2. How We Use Information
- Core functionality: including object recognition, repair guide generation, and environmental impact calculation.
- Service improvement: to enhance our algorithms, improve recognition accuracy, and recommend more relevant repair content.
- Security: for identity verification, fraud prevention, and misuse protection.
- Legal compliance: to meet legal obligations or requests from regulatory authorities.
3. Information Storage and Protection
- Your personal information will be stored on Amazon Web Services (AWS, Northern California, USA), and we take reasonable security measures to prevent data leaks, loss, or misuse.
- Unless otherwise required by law, we will retain your personal information only for the minimum period necessary to fulfill the purposes described in this policy.
4. Information Sharing and Disclosure
- We do not sell or rent your personal information to unrelated third parties.
- We may share your information only under the following circumstances:
- With your explicit consent;
- As required by applicable laws and regulations;
- With trusted partners (e.g., cloud storage or recognition service providers), but only to the extent necessary to provide essential services.
5. Your Rights
- You have the right to access, correct, or delete your personal information.
- You have the right to withdraw consent for data processing at any time.
- You may request account deletion at any time. Upon deletion, we will either erase or anonymize your personal information.
6. Protection of Minors
- If you are a minor, please use the App under the supervision of a guardian.
- We do not knowingly collect personal information from children under 13 years of age. If such data is discovered, we will promptly delete it.
7. Changes to This Policy
- We may update this Privacy Policy from time to time based on business developments or legal requirements.
- Updates will be communicated through in-app notifications. Continued use of the App will be deemed acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: